Frequently Asked Questions
Where can I access my online courses?
To access your online courses login at online.mason.wm.edu with your WMuserid and Password.
How do I reset my password?
If you know your existing password, visit changepassword.wm.edu/wm to reset your password. When resetting your password it is important to follow-through the entire 3-step process, until you are given the option to logout. If your account was locked, it will be unlocked after 5 minutes.
If you do not know your current password or encounter problems during the reset process, please call the Technical Support Center at 757-221-4357.
What services & information are available on myWM?
my.wm.edu is a great resource to keep you connected to the College of William & Mary.
On myWM, you can find links to:
- List of courses
- Campus news and announcements
- Additional technology information
Where can I access information about Financial Aid or Registration?
Banner is William & Mary's self-service tool you can use to view your registration, check grades, verify records, and access financial aid information. You can access Banner by going to my.wm.edu, clicking on the Banner button. Use your your WMuserid and Password to log in.
Which browsers are supported for the online MBA's learning management system?
Your online courseroom supports the following browsers:
- Internet Explorer 9 and higher
- Chrome 29 and higher
- Safari 5 and higher
- Firefox 23 and higher
- Flash 10 and higher (if you want to use the audio/video recording or viewing features)
Before starting your online program, it is highly recommended to update to the latest version of your browser.
Are there any additional technical requirements?
- Microsoft Office suite. Microsoft Office 365 is offered to Raymond A. Mason School of Business Graduate students.
- Acrobat Reader
- Webcam for video chat (often built into computers)
- Headset with a microphone
- Speakers (often built into computers)
As an online student, what number should I call for support?
For technical support, we can be reached at 844-396-6227 or email@example.com.